Менеджер по работе с клиентами

Была больше месяца назад

60 000 ₽

39 лет (родилась 10 августа 1986), не состоит в браке, детей нет

Москва, готова к переезду

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет и 8 месяцев

- Июль 2011 – работает сейчас
- 14 лет и 6 месяцев
Consumer & Customer Innovation Center Administrator
Nestle rossiya llc, Москва
Обязанности и достижения:
In charge of all organization process in Innovation Center: organizing and conducting events, purchase products and equipment that needs for events, work with outsourcing companies, financial statements and budget planning, hiring and training of Culinary Assistants.
- Февраль 2010 – июнь 2011
- 1 год и 5 месяцев
Room Service& Honor Bar&Restaurant Reservation Supervisor
The Ritz-Carlton Moscow" hotel, Москва
Обязанности и достижения:
Responsible for the management of all aspects of Room Service&Honor Bar functions, in department with 25 employees, connection with others departments: In-Room Dining&Honor Bar Staff, Storeroom Staff, F&B Staff, Front Desk Staff, Accounting, Housekeeping Staff, Executive Offices and Engineering, adequacy of the service in all 334 rooms. The leader of the department durante absence of manager.
- Май 2008 – январь 2010
- 1 год и 9 месяцев
Enior Club Attendant
The Ritz-Carlton Moscow" hotel, Москва
Обязанности и достижения:
In charge of F&B side on the Club Floor: selecting/hiring/training/schedule for staff, ordering procedure, cost account/control/budgeting/purchasing decisions, statistics, chef of waiters and hostess, wine&cigar service, work with VIP guests, Butler Service (Personal Butler of Giorgio Armani and assistant of Jennifer Lopez during their stay in “The Ritz-Carlton Moscow” Hotel), preparation for all events that take place in the Club.
- Август 2007 – апрель 2008
- 9 месяцев
Club Attendant
The Ritz-Carlton Moscow" hotel, Москва
Обязанности и достижения:
Bartender, hostess & waitress duties
- Май 2007 – июль 2007
- 3 месяца
Lift-Lady
The Ritz-Carlton Moscow" hotel, Москва

Образование

- Высшее образование
- Дневная/Очная
- 2007
Moscow Administration University of the International Tourism
Специальность: International Service and Tourism, including Tour guide work

Обо мне

Дополнительные сведения:

Personal Skills: Responsible and hard-working person, good decision making, strong communicational and interpersonal international skills, capable of working independently and as a «team–player», team leader, goal–oriented, patient, organized, easy adapted. Have no harmful habits. Improving skills. 4 year experience in luxury segment of business. Ability to manage a team under stressful working conditions. Ability and willingness to learn and grow. Experience working during hotel pre-opening and opening. Development of operational procedures. Компьютерные навыки: Micros, EMC, Marsha, Opera, Material Control, Concierge Assistant, ResPack, HRB, PHC, SAP, Mystique (internal the Ritz-Carlton Company program, that help to increase guest’s satisfaction and full engagement), Microsoft Word, Excel, Access, Power Point, Internet Explorer, Mozilla Firefox, Outlook Express, Outlook Exchange.