Key Account Manager

Была больше месяца назад

60 000 ₽

38 лет (родилась 09 февраля 1987), не состоит в браке, детей нет

Москва

Алексеевская

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 5 лет и 2 месяца

- Февраль 2012 – июнь 2013
- 1 год и 5 месяцев
Executive Assistant to CEO
Institute of Consulting LLC
Обязанности и достижения:
Supported CEO’s work within strategic consulting projects for diverse industries which included departments’ diagnostics, organizational structure analysis, employees’ assessment, trainings and individual coach work with top-management. Provided negotiation and sales support. PROJECT MANAGEMENT & ADMINISTRATION • Project Administration: Assisted to CEO in all administrative matters, arranged business meetings & presentations, processed contacts with clients & partners, updated & translated (Russian-English) the company website, negotiation support • Client Service: Supported & participated in training programs for clients (Senior Management and Sales Directors) • Analytical Service: Carried out systemic analysis of clients' Sales Departments for their strategic development • Project Management: Managed project for SMEs subsidizing - collaboration with Department of Science, Industrial Policy and Business of Moscow city Main achievements: +15% new contracts with clients; 2 representative offices in Georgia and Estonia were opened; a new business project was launched
- Май 2010 – январь 2012
- 1 год и 9 месяцев
Agency Support & Training Specialist
Amadeus Russia
Обязанности и достижения:
Managed B2B relationships with travel agents, IT partners, tour operators, and sales/marketing external consulting groups in order to promote Amadeus' package tour software program, which facilitated the selection, booking, and coordination of travel arrangements throughout Russia and Europe. RELATIONSHIP MANAGEMENT • Client Acquisition: Attracted initial interest from beta customers through cold-calling, email, and exhibition work to conduct market research and test trials on developing product. • Client Training: Educated travel agents on fully utilizing Amadeus' product by delivering compelling face-to-face corporate trainings, PowerPoint presentations, and webinars. • Strategic Partnering: Collaborated with IT/software vendor to build strategy for demonstrating product value to tour operators, whose support is essential to creating a relevant, ground-breaking system. • Project Coordination: Held meetings with project teams, serving as both a facilitator and translator. Main achievements: the project was launched and 150 agencies were contracted
- Сентябрь 2009 – май 2010
- 9 месяцев
Travel Manager
Moscow Int'l Exhibition Company (MVK Travel)
Обязанности и достижения:
Served the travel and accommodation needs of conference exhibitors and visitors interested in participating in global events, hosting anywhere from 5,000-140,000 attendees. Grew commitments of vendors specializing in Construction, Lumber, Education, Medicine, and Pharmaceutical industries, plus developed visitorship for 100+ annual events. ACCOUNT MANAGEMENT • Customer Service: Coordinated domestic and international travel and activities for up to 200 clients per month, including ticket ordering, hotel booking, sightseeing events, and VISA/document preparation. • Account Development: Increased visitor volume 20% for specific conferences by proactively calling past clients to pitch upcoming events aligned with their interests and/or conference history. • Business Partnering: Communicated regularly with community agencies and businesses in Europe and the U.S. to plan leisure and sightseeing trips outside of main conferences.
- Май 2007 – август 2008
- 1 год и 4 месяца
Reservations Agent (Student)
The Ritz-Carlton
Обязанности и достижения:
Received, fielded, and/or redirected 70 calls per shift, generating an average of 20 room reservations per shift. Developed a reputation for providing outstanding customer service across numerous cultures and languages, earning a promotion to become dedicated personal assistant to VIP guests.

Образование

- Высшее образование
- Дневная/Очная
- 2009
Moscow International Higher Business School (MIRBIS University)
Факультет: Management
Специальность: Economics and Management in Tourism and Hospitality
- Высшее образование
- Дневная/Очная
- 2008
IMC Fachhochschule Krems, Austria
Факультет: Management
Специальность: Tourism & Leisure Management

Обо мне

Дополнительные сведения:

Multilingual, customer-focused business professional with a history of bringing together customers, partners, consultants, and internal colleagues across several geographies and cultures, while serving mid-level roles in Account Management, Project Management, and Client Service. • Relationship Management — Effective in managing agencies, vendors, 3rd-party stakeholders, and clients, with a talent for turning contacts into long-term allies through stellar negotiation, sales, and service. • Analytical Skills — Experienced in systemic analysis of business procedures for their strategic development • Cross-Cultural Competence — Fluent in English & Russian; working knowledge of Spanish & German; travel to 20 countries. Expertise coordinating projects across Russia, Europe, and the U.S., often serving as a translator.