IT / Technical Manager / Pre-sales Manager

Был больше месяца назад

По договорённости

41 год (родился 07 июня 1984), не состоит в браке, детей нет

Москва, готов к переезду

Отрадное

Занятость

не указано

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 7 лет и 1 месяц

- Август 2013 – декабрь 2013
- 5 месяцев
Head of Pre-Sales, Sales Support, division
IBS DataFort, Москва
Обязанности и достижения:
• Managing Sales Support department operations (a team of sales and pre-sales experts); • Setting goals, controlling daily activities, assisting on preparing docs, technical proposals, system architectures/designs and customer presentations; • Establishing the sales plan to distribute company’s products and services (Cloud and DataCenter services, IT outsourcing and Technical support), controlling sales-plan implementation trough different tracking systems, managing a quality of sales channels via different KPIs; • Taking part in such sales activities as delivering the most recent information on products to sales and pre-sales engineers and also customers (including offline meetings); • Taking part in negotiating the deal with both Top Management and IT staff on customer’s side, giving presentations and performing further activities in order to make a deal closed; • Coordinating post-sales activities on products and services implementation, ensuring a successful setup and post-implementation acceptance tests, controlling overall customer satisfaction; • Planning and organizing activity on further products and services development in close co-operation with Product Management team and Technical development department. • Gathering customer feedback through sales channels so products and services reflect current customers’ need and stay up-to-date in terms of market expectations; • Giving presentations to the Board of Directors on product readiness, most recent changes, current business structure of the cloud-based projects, etc.; • Reviewing corporate quality management documentation (business processes, instructions and procedures) so it reflects the real business processes in order to pass Lloyd’s RQA Ltd. ISO9001, ISO20000 and ISO27001 audit (successfully recertified in October-2013).
- Март 2013 – август 2013
- 6 месяцев
Technical Manager
NTT Communications Russia, Москва
Обязанности и достижения:
• Managing Technical department operations; • Overall controll of IT Outsourcing group and System Enginnering team; • Help in training T1 specialists, monitor and control flow of whole team requests; • Coordinate incidents' resolution by T2 engineers (Incidents that requires more IT expertise than T1 has); • Working with clients on all activities related to IT Outsourcing contracts and overall cooperation; • Presale activity coordanation; • Control and management of all IT projects within the company (budget, resources, documentation, demarcation points, scope of work, etc.); • Work with contractors (preparing and signing contracts, activities coordanation and management, handover, postimplementation tests and acceptance tests, etc.); • Close cooperation with Top Management of the company in terms of establishing, changing or optimizing corporate systems, business processes and regulations; • Handling all the administrative tasks related to Technical department.
- Август 2010 – март 2013
- 2 года и 8 месяцев
Support Team Manager (Enterprise Monitoring)
Veeam Software, Санкт-Петербург
Обязанности и достижения:
• Managing overall strategy and tactics of EM Support team; • Working close with R&D and QA depts. in order to establish strong beta-testing, issues troubleshooting and solutions delivery processes and schemas; • Reporting directly to Top Management staff (CTO, R&D and Support Director Worldwide); • Participating in pre-sales/POCs with Sales Engineers both as a technical expert and technical resources' manager; • Monitoring support team's performance and acting proactively in order to eliminate any possible issues related to non-effective issue "handling" behavior; • Coaching and mentoring Team Leads and Tier 3 technicians; • Participating in outdoor presentations/conferences as a Support department representative (and, of course, as a speaker); • Head count management and future growth planning; • Managing or participating in projects which are co-related to Support department; • Assessing and accomplishing support group needs; • Increase overall efficiency of Customer Support organization as a main goal; • Developing and maintaining exceptional customer focused technical support teams to reduce single points of knowledge as a main idea. • Coordinating internal team projects (Learning programs, Technical training, Lab deployment); • Hiring and interviewing in order to meet head count goals; • Operating procedures development; • Improving customer experience by improving response time SLA; • Improving customer satisfaction ratings by implementing support processes documentation, internal learning projects and training programs; • Perfect listening, relationship building and customer servicing skills; • Personal responsibility on performing biannual staff performance reviews; • Direct reports to high management staff and worldwide director; • Providing feedback to improve feature set and usage of internal support cases tracking system, customer portal, internal learning center, etc.; • Advanced support and issue troubleshooting for enterprise customers with hundreds of hosts and very huge environments; • Taking part in planning, evaluation and issues resolution with employees; • Working with employees to identify opportunities to improve team member’s technical abilities; • Training for new releases, mentoring technicians; • Taking part in global knowledge sharing session between support teams; • Preparing advanced technical documentation for training courses, sessions with new employees; • Scheduling internal training session; • Advanced technical support of internal lab environment based on VMware vSphere v4/v5; • Deploying beta products in lab environment, testing them, providing feedback and found issues.
- Октябрь 2009 – август 2010
- 11 месяцев
Network Solutions Engineer
Step Logic, Москва
Обязанности и достижения:
• System Engineer (SE) at Cisco Systems Partner Company with the Cisco Gold Certified Partner status; • Main area – voice technology, unified communications solutions, routing, switching and security in IP-networks; • Writing technical documentation: statements of work, technical and design projects, structural and functional schemas; • Pre-sale and post-sale customer assistance; • Product presentation skills; • Design and implementation experience of enterprice level telecommunication systems based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Survivable Remote Site Telephony, Cisco Smart Business Communications System, Cisco Unity Connection, Cisco Unity Express, Cisco Meeting Place Express, Gatekeepers, H.323 gateways, Contact Center Express, IP IVR, Nateks voice gateways, AudioCodes voice gateways, Access and Core Level Switches (Catalyst Express 500/520, 29xx, 35xx, 37xx, 45xx, 65xx Series), Routers (8xx, 18xx, 28xx, 38xx, 29xx, 39xx Series), Firewalls.
- Февраль 2008 – октябрь 2009
- 1 год и 9 месяцев
1st. category Network and Telecommunications Engineer
ICS IPF Ltd., Тюмень
Обязанности и достижения:
• System Engineer (SE) at Cisco Systems Partner Company with the Cisco Premier Certified Partner status; • Main area – voice technology, unified communications solutions, routing and switching in IP-networks; • Writing technical documentation: statements of work, technical and design projects, structural and functional schemas; • Pre-sale and post-sale customer assistance; • Design and implementation experience of enterprice level telecommunication systems based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Survivable Remote Site Telephony, Cisco Unity Connection, Cisco Unity Express, H.323 gateways, IP IVR, Access and Core Level Switches (Catalyst Express 500/520, 29xx, 35xx, 37xx, 45xx, 65xx Series), Routers (8xx, 18xx, 28xx, 38xx Series); • Infrastructure servers administering: Microsoft Windows Server 2003/2008, Microsoft Windows Small Business Server 2003/2008 (Active Directory, Exchange, ISA, etc.).
- Декабрь 2006 – февраль 2008
- 1 год и 3 месяца
IT Specialist
Regional office of UNIMILK Ltd., Тюмень
Обязанности и достижения:
• Infrastructure servers administering: Microsoft Windows Server 2003/2008, Microsoft Windows Small Business Server 2003/2008 (Active Directory, Exchange, ISA, Project Server 2003, etc.); • AVAYA Definity S8400/G650 PBX basic administration and troubleshooting; • Managing switching, routing and other network infrastructure equipment; • Writing technical documentation; • Support for the stability of the corporate network infrastructure; • Managing service desk support and resource planing.