General Sales Manager / Менеджер по работе с клиентами / Менеджер по продажам

Была больше месяца назад

По договорённости

36 лет (родилась 23 января 1989)

Москва, готова к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 12 лет и 9 месяцев

- Июнь 2018 – февраль 2020
- 1 год и 9 месяцев
General Sales Manager
Italian luxury fashion brand
Обязанности и достижения:
* Filtering incoming emails, queries, phones calls and invitations; * Recruit and oversee staff; * Demostration of sincere customer focus and true appreciation for the guest experience. * Ensure all equipment is maintained in good working order at all times. * Ensure that all stock and cash items are kept safely under lock and key. * Managing Operations Budget; * Assisting with promotions and sales; * Facility Maintenance Supervising; * Providing guidance, encouraging teamwork and facilitating related professional work process. * Ensure Customer Satisfaction; * Ability to handle any guest complaints or special requirements. * Ability to analyze and interpret the needs of clients and offer appropriate options, solutions and results. * Helding regular staff meetings to keep staff up to date * Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction. * Responsible to monitor and analyse the products and services of competitive brands, to maintain a competitive advantage. * Training of staff to exceed standards. * Maintaining operating criteria/concepts and coordination and scheduling of all related services in relation to consistency with policies, philosophy and objectives for the brand. * Interviewing and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees. * Participation in regular staff meetings to keep employees informed of changes as well as ways to increase sales and service. * The ability to communicate on all levels with staff and colleagues. * Planning and organization of the daily schedule, making appointments, meeting organizations; * Administrative coordination of activities between workshops, spare parts divisions; * Preparing reports for the headquarters; * Participation in all company projects: image photoshootings, publicity and marketing activities. * Work at the cash desk, issue cash reports and documentation. * Insert information into internal company database.
- Январь 2017 – июнь 2018
- 1 год и 6 месяцев
Vip client Manager
Bank The Russian Standart, Москва
Обязанности и достижения:
Travel and Lifestyle department * Arranging travel and luxury holidays around the world for VIP clients of the bank (USA, France, Bali, Monte Carlo, Thailand, Spain, Portugal, Italy, Dubai, England, Switzerland, Greece, Islands etc); * Diary management; * Restaurant bookings; * Organizing events; * Personal shopping; * Consistently providing excellent customer service to all clients; * Reacting and responding to Lifestyle requests; * Identifying and maintaining strong supplier relationships (specifically in Luxury goods); * Building brand partnerships; * Problem solving and troubleshooting thus retaining invaluable client relationships; * Attending relevant events and networking opportunities. Successful Experience is Luxury Sales
- Июнь 2014 – декабрь 2017
- 3 года и 7 месяцев
Vip-client manager/ Sales manager
Mercury, Москва
http://www.mercury.ru
Retail Chain (Clothing, Footwear, Accessories), Retail Chain (Jewelry), Jewelry, Fashion Jewelry (Promotion, Wholesale), Jewelry, Fashion Jewelry (Manufacturing)
Обязанности и достижения:
Luxury segment: Saint Laurent, Bottega Veneta, Burberry, Tom Ford, Céline, Alexander Mcqueen, Armani, Lanvin. - Work with clients, the assistance in choice, fashion and style consultation; - Upselling, cross-selling and multiple selling for all product categories; - Development of the clients database; - Development of relations with clients; - The client's image creation; - VIP-service; - Personal approach to each client; - Participation in buying; - Merchandising; - Maintenance of the long-term relations with VIP clients; - Monitoring of individual sales and achieve performance target and KPI. - Managing customer service quality to meet customer expectations by offering professional and individual human touch with the customer. - Customer relations strengthening and nurturing of loyal customer base also implementing appropriate CRM tools Main Achievements: - Best sales of the Fall-Winter 14-15 season; - Best sales of the Spring-Summer 15 season; - Best in Sales of the Fall-Winter 15-16 season; - Best in Sales of the Spring-Summer 16season.
- Январь 2011 – январь 2014
- 3 года и 1 месяц
Pr-manager
Raketa Creative Studio, Москва
Обязанности и достижения:
* Planning, organization and coordination of business meetings, events; * Filtering incoming emails, queries, phones calls and invitations; * Creation of the image of the company; * Writing press releases and post-releases, news and other information materials; * Communication with media: lobbying publications, photos and press releases; * Work with media database; * Organization of image shootings; * Preparation and implementation of PR activities (press conferences, exhibitions, etc.). Experience in the sphere of media during studies at the university
- Май 2009 – январь 2011
- 1 год и 9 месяцев
Advertising Manager
Time Out Magazine, Москва
Обязанности и достижения:
* Search for customers; * Negotiations with representatives of the companies; * Presentation of the company's product; * Commercial proposals; * Signing contracts.
- Февраль 2008 – май 2009
- 1 год и 4 месяца
Assistant to PR-manager
PRP group, Москва
Обязанности и достижения:
* Maintenance and updating the media database; * Writing press releases; * Monthly reports; * Cooperation with media; * Work with the brand's press office; * Monitoring of PR-materials in the periodical press, media monitoring; * Participation in Department meetings and to write minutes of meetings (Eng/Rus); * Business correspondence; * Participation in the preparation of various projects; * Work with databases (update, follow-up); * Assistance in the organization of events.
- Февраль 2007 – январь 2008
- 1 год
Assistant to CEO
Bank of Cyprus, Москва
Обязанности и достижения:
* Receiving, distribution of calls; * Meeting visitors; * Work with documents; * Translation of documentation; * Managing and maintaining GM's schedule; * Filtering incoming emails, queries, phones calls and invitations; * Preparing and editing documents, presentations; * Cooperating and follow-up with Departments on business tasks execution.

Образование

- Высшее образование
- 2013
Sorbonne, Paris, France
Факультет: Linguistic
Специальность: Cours Civilisation Francaise de la Sorbonne
- Высшее образование
- 2012
International Language Shool of Basel. Basel, Switzerland
Факультет: Linguistic
Специальность: French language
- Высшее образование
- 2012
The Russian People's Friendship University
Факультет: Philology
Специальность: Public Relations, Interpreter
- Высшее образование
- 2006
Middle school
Факультет: Humanities
Специальность: Humanities/linguistic
- Высшее образование
- 1999
Dancing school
Факультет: Ballet
- Высшее образование
- 1999
Art school
Факультет: Fine art
Специальность: Painting
- Высшее образование
- 1999
Musical school
Факультет: Fortepiano

Обо мне

Дополнительные сведения:

Dealing with Emails, guest experience, Facilities Maintenance, Sales Growth, Teamwork, Administrative coordination, Customer Service, Marketing, Publicity, Diary Management, Problem Solving, Troubleshooting, Upselling, Cross-selling, Merchandising, Customer Expectations, Writing press releases, Press Releases, Communication Skills, Excellent relationships skills, Multi-tasking, Strong customer service skills, Microsoft Excel, Microsoft Office, Microsoft PowerPoint - More than 3 years of working experience in luxury sales; - Bachelor’s degree of translator; - Bach