Москва
Резюме № 26218173
Обновлено 13 августа 2014
Превью фото соискателя

Front Desk Supervisor, Assistant Front Office Manager, Night Manager

Был больше месяца назад
По договорённости
41 год (родился 30 декабря 1983)
Ростов-на-Дону, готов к переезду: Москва, Сочи  и ещё 6 городов
Занятость
не указано
Гражданство
Россия
Контакты
Телефон
Почта
Будут доступны после открытия
Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 6 лет и 9 месяцев

    • Апрель 2014 – июнь 2014
    • 3 месяца

    Night Manager

    M'Istra'l Hotel & Spa 5*

    Обязанности и достижения:

    Manage and monitor activities of all hotel employees, making sure corporate standards, hotel policies and procedures, are strictly maintained. Maintain a professional and high quality service oriented environment at all times. Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. Ensure the accurate completion of the full daily night audit procedure (Opera, Micros) in a timely fashion. Assist the Front Office Manager in implementing and enforcing financial controls throughout the department. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. Responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager/Hotel Manager
    • Октябрь 2013 – март 2014
    • 6 месяцев

    Senior Front Desk Administrator

    Russkiy Dom Hotel 3*

    Обязанности и достижения:

    * Monitoring check in and check out procedures in an efficient matter so the Front Office Service Standards could be maintained; * Helping guests, visitors and customers in fulfilling the routine formalities; * Coordinating the work of different departments; * Managing a team of Administrators, and guiding juniors towards better performance; * Handling phone calls, answering customer queries and trying to resolve customer complaints; * Processing customer payments made by cash or credit card according to established policies and procedures.; * Establishing and maintaining positive relationship with customers; * Showing commitment to utmost customer satisfaction; * Maintaining secrecy in the hotel documentation and transactions
    • Июль 2011 – январь 2013
    • 1 год и 7 месяцев

    Regional Sales Manager

    1C-Softclub

    Обязанности и достижения:

    * Full representation and business development of company's interests in South Russia; * Directly responsible for Retail, mostly major national chains.; * Launch new company products in the South Russia and building brand loyalty; * Develop and maintain strong business partnerships; * Coordinate work of regional and territorial supervisors and merchandisers; * Researching and supporting actual regional market's map; * Monitor fulfillment of contract terms and conditions by partners; * Ensure all retail space agreements are met by retailers; * Analyze competitor activities and prepare reports; * Plan, negotiate and launch marketing activities packages; * Coordinate with retailers and order special retail equipment; * Monitor, analyze and forecast the regional market for video and PC games, gaming consoles and accessories
    • Февраль 2007 – июль 2011
    • 4 года и 6 месяцев

    Department Manager

    MediaMarkt

    Обязанности и достижения:

    * Manage an Entertainment Department. (movies, music, gaming consoles, console games&accessories, PC games, PC software); * Manage a team of 8-10 employees; * Order goods, work with suppliers, organize different kinds of marketing activities, promote agreements with suppliers; * Create weekly and monthly sales plans and forecasts, make price monitoring reports, old stock monitoring reports, stock protection plans; * Organize working schedules, vacation schedules and team building activities.
    • Февраль 2011 – май 2011
    • 4 месяца

    Hospitality Management trainee

    St.Albert Inn&Suites 3*

    Обязанности и достижения:

    As a part of internship program I worked in most of hotel departments: • Front Desk/Reservation – Front Desk Clerk, Guest Relations officer • Laundry – Laundry worker • Restaurant – waiter, kitchen helper, night runner • Housekeeping – Room Attendant, Lobby Attendant, Pool Attendant

Образование

Обо мне

Дополнительные сведения:

Excellent customer communication skills Large experience working in multilingual and multicultural environment as a part of international team Speak fluently in English and Russian, can communicate in basic French TOEFL and IELTS language certificates will be provided Experienced Microsoft Office and Micros Opera user Was responsible for accommodation of large numbers of international guests at the one of the Olympic venues of Sochi 2014 Winter Olympics.

Иностранные языки

  • Английский язык — cвободное владение
  • Французский язык — базовый
  • Русский язык — cвободное владение

Водительские права

  • B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
Работа в МосквеРезюмеТуризм, гостиницы, общественное питаниеГостиницы, отели, кемпинги, мотелиМенеджер

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