Ecommerce Manager / Marketing Manager / Operations Manager

Был(а) больше месяца назад

По договорённости

32 года (дата рождения 08 мая 1993), не состоит в браке, детей нет

Боровичи, готов к переезду: Москва, Санкт-Петербург

Занятость

полная занятость

Гражданство

Армения

Контакты

Телефон

Почта

Будут доступны после открытия

Профессиональные навыки

AI
French language
Arabic language
Armenian
Data Analysis
Livechat
MS Excel
MS PowerPoint
MS Office
Salesforce
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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 10 лет

- Май 2024 – работает сейчас
- 1 год и 7 месяцев
Ecommerce Manager
VCM, Боровичи
http://borvet.ru
Vet Clinic / Pharmacy / Pet Shop and Grooming
Обязанности и достижения:
- Managed Yandex Market operations to sell pet food products - Developed an annual marketing calendar for the CEO with monthly promotions and seasonal campaigns - Managed Website and VK visuals and captions for pet-related promotions, increasing daily story views by 35% in 2 months Led Yandex Market operations, implementing a pricing and inventory management system that boosted online conversion rate by 23% M+2
- Декабрь 2017 – работает сейчас
- 8 лет
Social Media Specialist
SEBZ Perfume Shop - Beirut
Retail
Обязанности и достижения:
- Managed the launch and inventory of a physical store, ensuring diverse stock selection that met customer demand and supported a 25% sales increase M+2 - Established and grew the online sales channel through Toters, achieving a 25% MoM sales growth by optimizing product listings and promotional strategies, including influencer marketing
- Март 2023 – март 2024
- 1 год и 1 месяц
Ecommerce Manager
Majid Al Futtaim - Carrefour, Ереван
https://www.majidalfuttaim.com/#Home
Retail
Обязанности и достижения:
- Full P&L owner and business objectives of Carrefour’s Ecommerce team - Led a team of 20 talents including Category Manager, Marketing specialist, Supervisors and Pickers - Strategic decision making to scale the commercial effort without compromising UX: content, operations, quality and support - Increased conversion rate of online sales from 9% in M0 to 23% in M+4 by focusing on selection, coverage and UX - Signed long term marketing plan with partners like Pepsi, Mars and Nestlé as part of monetization (+ 3 million AMD) - Introduced a B2B project with one of our marketplaces. AOV increased by 44% from M+5 to M+8 - Increased item numbers on the apps from 3000 SKUs to 9000+ SKUs emphasizing on picture quality and description - Collaborated with partners like Pepsi and Mars on digital campaign placements and performance metrics - Launched 30% cashback with Visa on Black Friday 2023 and Christmas 2023 period. Sales increased by 80% during the campaign with 19% increase in customer base on daily average
- Июль 2021 – февраль 2023
- 1 год и 8 месяцев
Partner Operations Lead
Glovo, Ереван
https://about.glovoapp.com
Food Delivery
Обязанности и достижения:
- Had full ownership of the department to improve food and quick commerce partners KPIs - Launched new projects for Armenia impacting 250 partners - Led a team of four people, coordinating content creation, partners’ onboardings, and content changes processes on SalesForce - Led menu quality projects (data analysis from Looker, pictures, and descriptions of top-selling products, filters, and categories). This project led to a growth of 400+ small and mid partners from 6% to 35% order share - Decreased average store preparation time by 17% - Decreased courier store wait time by 2.2 minutes which decreased our cost per order, and increased efficiency by 33% - Initiated the multi-language tool in Glovo app for a better user experience, especially for non-Armenian speaking customers. With changes of top five partners, conversion rate grew by 6% first weekend - Built a procedure with head of finance for partner’s churn management to re-collect all tablets and materials - Hired data analyst for market intelligence project and outsource marketing agency to handle digital campaigns
- Декабрь 2015 – июнь 2021
- 5 лет и 7 месяцев
Senior Flight Attendant
Middle East Airlines - MEA Lebanon
https://www.mea.com.lb
Aviation
Обязанности и достижения:
- Supported communication initiatives in Arabic, English, and French to improve passenger engagement - Managed and trained 2-3 crew members per month, ensuring compliance with all safety and security protocols - Achieved a 95% positive feedback score from post-flight surveys

Образование

- Бакалавр
- Дневная/Очная
- 2017
Haigazian University, Beirut, Lebanon
Факультет: Business And economics
Специальность: Business Administration with emphasis in Advertising and Communication
- Высшее образование
- Дневная/Очная
- 2012
M. & H. Arslanian college
Факультет: Economics
Специальность: French and Lebanese Baccalaureates

Обо мне

Дополнительные сведения:

Experienced and dynamic professional with a diverse background in e-commerce, retail management, and entrepreneurship across Lebanon, Armenia and Russia. I thrive on driving growth through innovative strategies, whether launching a renovated pet shop with exclusive brands, scaling e-commerce platforms for Carrefour and Glovo where I implemented targeted strategies that increased conversion rates, or developing a dark-store poke business that ranked in the top ten on delivery apps. With a passion for customer experience and operational excellence, I specialize in team leadership, business development, and crafting marketing campaigns that deliver measurable results. Multilingual in English, French, Arabic, Armenian, and beginner Russian, I excel in bridging diverse markets and cultures. I also have a keen interest and expertise in fragrances, and I am a certified perfume consultant and emotional seller.