Customer support specialist / English speaking

Была больше месяца назад

85 000 ₽

27 лет (родилась 25 июля 1998)

Москва, удаленная работа, готова к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Профессиональные навыки

Ответственность
Работа с жалобами клиентов
Корпоративная этика
Деловая коммуникация
Консультирование клиентов
Английский язык C2
Испанский язык
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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 2 года и 4 месяца

- Октябрь 2022 – октябрь 2023
- 1 год и 1 месяц
Reservations agent
Galvin Restaurants (London, UK)
https://galvinrestaurants.com
Обязанности и достижения:
- Processed reservations, handling all confirmations in accordance with company policies and procedures - Received all telephone calls, both internal and external, and ensured any requests and complaints are handled with efficient and friendly service - Gained and applied extensive knowledge of reservations systems, such as SevenRooms and OpenTable - Maintained high level of product knowledge of Galvin Restaurants - Ensured that all reservations are secured with credit card details, and no show or late cancellation charges are applied where appropriate - Maximised sales revenue by approaching enquiries with a sales attitude, taking action on any upsell opportunities - Took reservations for larger parties and managed reservations of Private Dining Rooms - Generated reports to monitor reservations figures
- Апрель 2022 – июнь 2022
- 3 месяца
Receptionist
St Andrew’s Medical Practice (London, UK), Москва
Обязанности и достижения:
- Carried out receptionist duties, such as triage, checking patients in and directing them to their appointments - Answered telephone calls and dealt with a variety of patient requests and queries - Processed appointment requests for on the day and future appointments from patients by telephone and in person, and booked such using clinical system, EMIS Web - Gained a thorough knowledge of all practice procedures, worked in accordance with written protocols and maintained high levels of confidentiality of all doctor, staff and patient information - Ensured all patient records are being kept up to date, relevant correspondence scanned and saved accurately - Liased with external organisations, such as hospitals and private consultants, for patients’ appointment bookings, chasing results, and referrals - Completed registration of new patients, as well as processed any changes to their details and medical records - Dealt with repeat prescription requests in accordance with practice guidelines
- Июль 2021 – ноябрь 2021
- 5 месяцев
Secretary receptionist
George House (London, UK)
Обязанности и достижения:
- Provided a fast and efficient telephone and email answering service, ensuring that all enquiries are transferred and resolved quickly - Raised purchase orders as and when required to ensure stationery and general refreshments are well-stocked - Acted as the first point of contact for visitors and colleagues - Managed boardroom bookings and setting up for meetings to ensure their smooth running - Assisted with travel and accommodation bookings for colleagues - Coordinated incoming and outgoing post - Performed clerical duties, such as filing, photocopying and scanning
- Май 2018 – август 2018
- 4 месяца
Front of House Team Member
K10 - Modern Japanese Cuisine (London, UK)
Обязанности и достижения:
- Operated the till, including cash and card transactions - Established interpersonal connections with loyal customers - Facilitated delivery management - Trained newly hired team members
- Февраль 2018 – апрель 2018
- 3 месяца
Bar Team Member
Slug and Lettuce (London, UK)
Обязанности и достижения:
- Served drinks, managed cash handling and card transactions - Gained barback experience, such as opening and closing the bar - Successfully worked in a fast-paced environment - Resolved any conflict in order to ensure great customer experience

Образование

- Бакалавр
- Дневная/Очная
- 2021
University of Westminster
Специальность: Translation Studies

Обо мне

Дополнительные сведения:

An energetic and hard-working individual with exceptional organisational and team-working skills. Five years of experience working in a high-paced environment.