Customer Service Team Lead

Была больше месяца назад

По договорённости

42 года (родилась 05 октября 1983)

Москва

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 16 лет и 5 месяцев

- Сентябрь 2013 – февраль 2022
- 8 лет и 6 месяцев
Internal Sales Manager
Arrow Electronics, Москва
https://www.arrow.com
Computer, Optical, Control and Measurement Technology, Radio and Electronics, Automatics (Promotion, Wholesale)
Обязанности и достижения:
• Supervising Internal Sales Team (12 direct reports-Moscow, Kiev, Saint-Petersburg, Ekaterinburg). Hiring, adaptation, motivation, coaching, balancing workload within the Team, including vacation & back-up planning. Setting business goasl, define metrics and handling yearly discussiona on results.Support the Team with knowledgem decision making and priority setting. Facilitating relevant communication flow toward ISR Team. • Acting as Internal Sales Representative for assigned customers and develop personal relationships with entire customer base (200+). • Being Group Representative towards entire Customer base and other Arrow departments in Europe, Belorus, Ukraine (Finance, Legal, Export, Warehouse, Quote Team, Asset Team). Handling recovery actions when needed. • Reporting (daily, weekly, yearly). Handling Customer forecasts on weekly bases or as requested. • Controlling Overdue AR, Overdue backlog, order fulfillment process, RMAs, delayed shipments etc • Customer visits. Supporting Suppliers with necessary reports or helping with general requests. Working out instructions, procedures to ensure effective business processes. • Presenting Oracle updates on Order Fulfillment, Deliveries, Quoting. • Handling weekly meetings with the Team, Customers, Suppliers, other Arrow Departments.
- Июнь 2009 – сентябрь 2013
- 4 года и 4 месяца
Cross PL Customer Service Supervisor
Baker Hughes, Москва
http://www.bakerhughes.com
Обязанности и достижения:
• Supervising billing specialists for Russia region (segments Drilling and Evaluation, Completion and Production, Integrated Operations, 14 direct reports; defining roles and responsibilities, resolving HR issues, submitting vacation plan, escalating operations issues to PL Directors and VP of each business segment, controlling functions, reporting etc.); • Control of document flow for about 60 customers -sales, service, rental works, intercompany deals, export; • Monthly KPIs reporting to VP, PL Directors and financial department (Russia Caspian Region); • Hiring new billing specialists, training and coaching (Taleo system, work with recruiting agencies, interviews, decision making); • Resolving AR, revenue, order fulfillment, clearing, document flow, audit issues; • Optimizing Order Fulfillment in SAP R/3 and document flow; • Tracking AR and Cash Collection; • Reporting accrued revenue in accordance with US GAAP; • Internal and external audit; • Arrange business process in line with BHI Policies and Procedures; • Taking part in process improvement projects (corporate credit cards, AP Workflow, SAP Localization Project, ICAR).
- Июль 2008 – июнь 2009
- 1 год
Billing Specialist
Baker Hughes, Москва
http://www.bakerhughes.com
Обязанности и достижения:
• Billing in SAP R/3 from creating SOs to generating invoices (trade, intercompany, export) and issuing all required statutory documents for the clients (VAT-invoices, TORG-12, Customer prepayment invoice, KS-2, 3 forms, acts of acceptance, advance VAT-invoices), calculating accrued revenue and submitting reports, compliance control (legal docs, company policies and procedures, statutory TAX requirements); • Tracking AR, everyday communication with the Customers, work on aged AR decrease with PL Management; • Revenue reporting in accordance with US GAAP
- Октябрь 2007 – июль 2008
- 10 месяцев
Financial Assistant
Baker Hughes, Москва
http://www.bakerhughes.com
Обязанности и достижения:
• Work with suppliers (concluding contracts, invoice payments, reconciliations, orders control, monthly SAP reports, clearing process); • Control of cash flow of the department, submitting expense reports; • Taking part in different projects (corporate credit cards, AP Workflow -automated payments to supplies)
- Май 2006 – октябрь 2007
- 1 год и 6 месяцев
Department Administrator
Baker Hughes, Москва
http://www.bakerhughes.com
Обязанности и достижения:
• Administrative support for expats and their families on the territory of RF; • Work with suppliers (payments, reconciliations, orders control); • Control of cash flow of the department, submitting expense reports; • Travel support (visa matters, booking tickets, hotels, taxis, organizing entertainment); • Organization of meetings, business trips, taking part in negotiations (English, Russian); • Submitting timesheets for all employees of the department (about 130 people-Moscow, regions); • Being a contact person for HR, Accounting, Legal, HS&E Departments; • Receiving business correspondence, telephone calls of the department, DHL deliveries, faxes; • Providing full administrative support for the department, mostly marketing: orders of stationery, office equipment, souvenirs with BH logos (Russia, USA, UAE), business cards, customs clearance (preparing the required set of documents)
- Октябрь 2005 – май 2006
- 8 месяцев
Senior Office Manager
Publishing House "Secret Firmy", Москва
Обязанности и достижения:
• Couriers coordination (10 people, courier programme, courier data base, arranging trips); • Document flow management; • Telephone calls, fax, filing

Образование

- Высшее образование
- 2005
Ryazan State Pedagogigal University
Факультет: Department of Foreign Languages, Teacher of English and German
Специальность: Specialist, diploma with honours
- Высшее образование
- 2003
Ryazan State Pedagogigal University
Факультет: Tourism Management

Обо мне

Дополнительные сведения:

Strong Customer service/Operational experience, ability to build, coach and monitor a team, strong command of the English language; Computer skills: MS Word, Windows, Excel, SAP R/3;Oracle, Gambit. Good organizational and communication skills, responsibility, analytical way of thinking, quick learner, self-motivated, independent, proactive, positive, enthusiastic, inspiring, stress proof. Ответственность