Customer Service Manager / Project Manager

Была больше месяца назад

90 000 ₽

42 года (родилась 06 июня 1983), не состоит в браке, детей нет

Москва, готова к переезду

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 19 лет и 3 месяца

- Март 2013 – работает сейчас
- 12 лет и 9 месяцев
Senior Manager, Export Department
Trade Company TMK
Обязанности и достижения:
- Preparation of commercial proposals and documentation for participation in tenders - Agreement of commercial and technical part of Export Specifications with customers and TMK services, preparation for signing - Timely allocation of Contracts/Specifications in production using SAP CRM - Submission of motor vessels' loading instructions to relevant departments - Collation of shipping and commercial documentation (CO, invoice, P/L, MTC, B/L) for timely submission to companies - Monitoring of production and shipment, ensuring a good information flow to customers in respect of orders execution - Claims handling from customers in respect of quantity/quality of pipes - Participation in metallurgical exhibitions to attract potential business - Preparation of weekly reports to customers to ensure efficient provision of supplies and services
- Декабрь 2011 – февраль 2013
- 1 год и 3 месяца
Senior Manager of Logistics
JSC "Trade Company "RusSpecSteel"
Обязанности и достижения:
- Responsibility for all truck deliveries from the mill to European customers - Constant monitoring of production schedule and stock inventory for the purpose of inventory minimization and on-time delivery to customers - Identifying short term priorities based on customer needs - Preparation of short-term and long-term shipment plans - Problem solving, cost savings and continious improvement of shipping process - Daily Report to Principals and Sales managers on current and planned shipments
- Июль 2009 – декабрь 2011
- 2 года и 6 месяцев
Manager of Foreign-and-Economic Relations Department
JSC "Trade Company "RusSpecSteel"
Обязанности и достижения:
- performing translator’s responsibilities - handling claims on steel products - arranging export licenses receipt on steel products - handling inquiries on steel products - preparation of technical specifications and allocation to production
- Март 2007 – июль 2009
- 2 года и 5 месяцев
Translator/Interpretor
JSC "Trade Company "RusSpecSteel"
Обязанности и достижения:
- translation of incoming/outgoing correspondence from English to Russian language and backward - translation of incoming/outgoing technical documents, contracts from English to Russian language and backward - arrangement and support of foreign delegation visits - participation in international metallurgical exhibitions, negotiations
- Сентябрь 2006 – март 2007
- 7 месяцев
Reception secretary
"Basic Element"
Обязанности и достижения:
- handling phone calls and business correspondence - conducting of document circulation - solving organizational issues - greeting clients - taxi ordering - office drivers coordination - checking meeting rooms after meetings

Образование

- Высшее образование
- Дневная/Очная
- 2006
Национальный исследовательский технологический университет "МИСиС"
Факультет: Metallurgical Technologies, Resource-Saving and Ecology
Специальность: Engineer of ferrous metals metallurgy (EAF steelmaking)

Обо мне

Дополнительные сведения:

Solid knowledge of customer service and logistics management. Organized and responsible professional with initiative and excellent interpersonal skills as well as strong attention to details. Free time: bicycle, roller-skating, dancing, yoga, swimming, reading, cooking October 2012, September 2014, Moscow/Ekaterinburg Interpretor/Translator on international seminar BSE-BSW “Successful steelmaking” - Translation of presentation from English to Russian language; consecutive interpretation of reports and discussions from English to Russian and backward September, 2007 Study course at BSW mini-mill, Germany: melting practice, casting and rolling, off-gas system and measurements taken by the mill to protect environment. The Certificate on successful completion of seminar “Operation and Maintenance at BSW/BSE” has been provided as a result of the study. Take part in All-Russian competition of graduation projects, graduation papers and master’s thesis in the field of metallurgy "METALLURGY - 2006" Included in the Reference Book “The Best Graduates of Moscow Institutions of higher education, 2006” Компьютерные навыки: MS Office (Word, Excel, PowerPoint), Outlook, Internet