Резюме № 37180067
Обновлено 12 июля 2018
Обновлено 12 июля 2018
Customer service manager
Был больше месяца назад37 лет (родился 22 декабря 1987)
Москва, готов к переезду: Самара, Новокуйбышевск
Занятость
полная занятость
Гражданство
не указано
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 16 лет
- Август 2017 – работает сейчас
- 8 лет и 4 месяца
Project manager
Обязанности и достижения:
• Preparing and defining the project scope of work • Assigning responsibilities. • Identifying the resources requirement. • Managing all aspects of the project business plan and budget. • Leading the operational and financial aspects of projects based on timelines and work plans. • Coordinating directly and indirectly with project staff to ensure successful completion of the project – Directing, supervising, supporting and coordinating the project team members/staff. • Tracking project deliveries using project management tools. • Managing the design of the project documents to monitor project performance and data stored. • Resolving, tracing and escalating critical issues to minimize project risk factors. • Communicating intensively with clients, sub-contractors and vendors to establish cordial/effective working relationship. • Reporting on project progress and communicated relevant information to superiors and company management. • Performing the Provisional acceptance and final acceptance procedures. • Ensuring that the financial issues finalized. • Coordinating the lesson learned process.- Июль 2015 – август 2017
- 2 года и 2 месяца
International team manager
Kelly services , МоскваОбязанности и достижения:
● Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performanceн metrics. ● Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance. ● Interact with other departments and call centers in India, China and the UK. ● Build, establish and maintain open lines of communication with agents, peers, trainers, managers, QA specialists, Engineering, and other areas of the company to facilitate problem-solving. ● Daily briefings with employees. ● Interview and hire prospective agents. ● Interact with couriers companies: DHL, Meest, SPSR, Skynet, Directlink and others regarding the following issues: failed delivery promise, missed parcels, fielding claims, customs fees. ● Stay informed of all new products and services and ensure that agents are properly trained to handle questions about any of them. ● Assist in administering team attendance records, salary plans, vacation and staffing schedules and forecasts. ● Build and maintain a positive working environment that attracts and retains high- quality staff. ● Cooperate with warehouses in China, UK and India. ● Interact with payment systems:Worldnet, UCS, Paypal, PayU, Webmoney, Yandex money, and others. ● Plan and manage a range of non-phone activities for agents, including workshops, call center cross-training, eLearning courses, knowledge reinforcement and brainstorming sessions.- Ноябрь 2013 – апрель 2015
- 1 год и 6 месяцев
Business development manager
Galaxy , МоскваОбязанности и достижения:
●Identify potential clients, and the decision makers within the client organization. ●Research and build relationships with new clients. ● Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. ● Present new products and services and enhance existing relationships. ● Negotiate with foreign partners. ● Work with technical staff and other internal colleagues to meet customer needs. ● Submit weekly progress reports and ensure data is accurate. ● Research and develop a thorough understanding of the company’s people and capabilities.- Май 2010 – декабрь 2012
- 2 года и 8 месяцев
Lead loan Approval Specialist (Moscow)
Open joint stock company "Sberbank of Russia", МоскваОбязанности и достижения:
● Prepare loan documents for all different types of loans, ensuring that all the procedures are carried out effectively and within the given deadline. ● Work in coordination with various officers, attorneys and other third party personnel and ensure that the loan transactions are carried out within the assigned parameters of the organization. ● Checking of the necessary documentation for approval the deal. ● Analyze of internal and external databases.- Октябрь 2007 – февраль 2009
- 1 год и 5 месяцев
Team Manager (Department of debt collection in Moscow)
Home Credit & Finance Bank Limited Liability Company, МоскваОбязанности и достижения:
● Ensure productivity with comprehensive analysis and reporting on call center performance metrics. ● Facilitate adherence to bank goals and metrics by compiling and analyzing statistical data relative to unit productivity and providing detailed reports to senior management. Inform staff of changes in policies, procedures, & regulations. ● Develop performance appraisals, monitored live calls and provided feedback, coaching and mentoring when necessary. ● Analyze delinquency trends and call- center metrics by multi-tasking several projects. For the best results I was promoted to a managerial position after a few months of work.
Образование
- Высшее образование
- Заочная
- 2011
Факультет: Faculty of International Economic RelationsСпециальность: Management of organization
Обо мне
Дополнительные сведения:
I am responsible and experienced Customer Service Manager with a background in analytics. It is not a problem for me to provide an excellent credit analysis of applicants' and perform independent assessment of credit quality throughout the loan organization process. I enjoy learning new things, I can work very well under pressure and I have the sales experience to handle customer complaints and solving problematic situations.
I have excellent communication skills and a good experience to find an approach to everyone. I can easy motivate people for doing their best results.
I am patient, persistent, friendly and very sociable person.
When I have a free time, I'm making music and a lot of things like: bicycling, snowboarding, reading, listening different podcasts.
Иностранные языки
- Английский язык — cвободное владение
Водительские права
- B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
Смотрите также резюме
Приложение
Отсканируйте QR-код и загрузите приложение. Работа найдется быстрее!Соискателям
Создать резюмеОбразцы резюмеПоиск работыРабота для студентовСоветыКаталог вакансийКонструктор резюмеСписок компаний по индустриямЗарплаты по профессиямКурсыКаталог кадровых агентствРаботодателям
Разместить вакансиюПоиск сотрудниковНайти стажераТарифыСоветы для работодателейКаталог резюмеПартнерам
Реклама на сайтеРекламный кабинетИнтеграционные сервисыЛоготип SuperJobПартнёрская программа© 2000–2025 SuperJob