Customer Service Manager / Account Manager

Была больше месяца назад

70 000 ₽

44 года (родилась 18 июня 1981), cостоит в браке, есть дети

Москва

Ленинский проспект

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 22 года

- Август 2008 – работает сейчас
- 17 лет и 4 месяца
Customer Service Specialist
«Manpower CIS» LLC, Москва
Обязанности и достижения:
Achievements:  Improved scheme of payroll and invoicing  Solved bad debts and untimely payments within assigned customers base  Increased level of customer satisfaction Responsibilities:  Providing contract support, incl. translations from / into Russian/ English  Document flow supervision  Outsourcing project budgeting (over 160 employees)  Payroll administration  Maintaining databases (Direct Source, Adapt)  Raising purchase orders and monthly balance control (Smart Buy)  Reporting (business development, existing clients, reports for HQ)  Negotiations with customers  Ensuring timely manner of contract terms execution
- Ноябрь 2006 – июль 2008
- 1 год и 9 месяцев
Personal Assistant to Head Representative
TRW Automotive Representative Office in Moscow
Обязанности и достижения:
Achievements:  Built up document flow from scratch  Organized company’s participation at “Automechanika” expo, Moscow in 2007  Organized incentive trip for 30 persons (3 countries) Responsibilities:  Sales reporting (BIS)  Representing business unit on marketing meetings, including business travel  Translating from / into Russian/ English, adaptation of technical information  Planning and implementation of advertising campaigns  Building a pool of loyal journalists, media planning  Drawing up press releases, presentations on products and services  Organizing seminars and trainings for clients  HR administration, time-management, business travel support, handling correspondence
- Май 2006 – октябрь 2006
- 6 месяцев
Head of Customer Service Department
Russian Timber Company
Обязанности и достижения:
Achievements:  Sales volume increased by 20% by becoming a sole supplier for key customers with complete rejection from competitors’ products  Designed and implemented motivation schemes for the execution of contract terms: bad debts decreased from 25% to 7%  Improved sales planning and analysis: sales plan performance increased from 70% to 97%  Following a sensible growth of volumes, Service Department provided high quality service with the same limited team Responsibilities:  Managing Customer Service Department (2 persons) and Delivery service (up to 5 trucks per day), Procurement team supervision (5 persons)  Negotiations with key clients  Production capacity optimization  Drawing up and achieving sales and production targets, reporting to shareholders  Managing complicated claims, customers’ retention
- Май 2004 – апрель 2006
- 2 года
Account Manager / Logistics Manager
Russian Timber Company
Обязанности и достижения:
Achievements:  Transport expenses of customers in Central regional decreased by 20% - 25%  Shelf-life period decreased from several weeks to 3 days by involving customers' facilities  Seasonal production variability decreased, achieved permanent production performance - 95% of designed capacity Responsibilities:  Developing existing customers database  Warehouse turnover supervision  Planning sales, production and delivery activities (weekly, monthly, quarterly)  Maintaining MS Axapta database  Negotiating contract terms with clients  Working with claims in case of under-delivery  Payments control
- Декабрь 2003 – апрель 2004
- 5 месяцев
Sales & Promotion Manager
Russian Timber Company
Обязанности и достижения:
Achievements:  5 new customers, including 1VIP account, 15% share of turnover  A dealer’s contract in Krasnodarskiy Kraji, 7% share of turnover Responsibilities:  Searching for potential clients  Regional dealer network's development  Collecting and analyzing competitors information  Preparing promotional materials and articles for industry-specific magazines

Образование

- Высшее образование
- Дневная/Очная
- 2001
Московский институт мировой экономики и международных экономических отношений
Факультет: International Economics
Специальность: Degree on International Economics, Specialist (5 years)

Обо мне

Дополнительные сведения:

Alpine ski, windsurfing Proven skills in building interpersonal and customer relations, strong planning, analytical and organizational skills, ability to set up and achieve targets, client-oriented, team player, self-motivated, proactive, with a positive attitude and commitment to success, able to work in multitask environment and under pressure, easy learner Компьютерные навыки: Advanced MS Office skills, CRM/ ERP/SAP systems, able to learn new software quickly