Customer service / consultant

Была больше месяца назад

По договорённости

54 года (родилась 04 октября 1971)

Москва, удаленная работа

Занятость

неполный рабочий день

Гражданство

не указано

Контакты

Почта

Будет доступна после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет и 3 месяца

- Апрель 2016 – работает сейчас
- 9 лет и 8 месяцев
A Learnlight Learner Management Advisor & Support Services
Learnlight
http://www.learnlight.com
Education
Обязанности и достижения:
• supervising learner progression and engagement in order to ensure that monthly study objectives are met (set by learners’ company or agreed between the advisor and learner); • motivating learners to take advantage and make the most out of various learning tools within the self-study program; • providing expertise and support while answering learner queries regarding the self-study program and resources; • communicating with learners via periodic contacts (at least once each month) either via e-mail or by phone (usually in learner’s native language); • keeping records of completed Advisor tasks (monthly progress checks / incidental contacts) in student database; • translating documents when needed.
- Сентябрь 2007 – март 2016
- 8 лет и 7 месяцев
English Language Teacher (Business/ Academic/ Special Purpose/ Exams: TOEFL, FCE, BEC, CAE)
International House World Organisation
http://www.internationlhouse.com
Education
Обязанности и достижения:
• teaching general/business English; exams preparations: FCE, TOEFL, BEC; • classroom management; • planning, preparing and delivering lessons to a range of classes and age groups; • preparing and setting tests, examination papers, and exercises; • marking and providing appropriate feedback on oral and written work; • devising, writing and producing new materials, including audio and visual resources; • organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions; • attending and contributing to training sessions/ seminars for teachers; • participating in marketing events for the language school; • preparing information for inspection visits and other quality assurance exercises; • basic administration, such as keeping student registers and attendance records.

Образование

- Магистр
- Очно-заочная
- 2015
University of Portsmouth UK
Факультет: Applied Linguistics and TESOL
Специальность: Master of Arts (M.A.) in Applied Linguistics and Teaching English to Speakers of other languages
- Бакалавр
- Дневная/Очная
- 2005
Vilniaus universitetas / Vilnius University Lithuania
Факультет: English Philology
Специальность: English Language and Literature/Letters; Teaching English in Secondary School

Обо мне

Дополнительные сведения:

Research Public Speaking Microsoft Office Higher Education Teaching English Customer Service PowerPoint Curriculum Design & Curriculum Development English as a Second Language (ESL) Customer Satisfaction Customer Support Advising People Academic Advising Educational Leadership Microsoft Word Microsoft Excel Communication Education Business English Teamwork Foreign Languages Translation Intercultural Communication