CTO, IT Manager / Engineering Manager / Operations Manager, Tech Services Manager / Lead / Architect

Была больше месяца назад

По договорённости

48 лет (родилась 24 ноября 1977)

Москва, готова к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 28 лет и 6 месяцев

- Июнь 2011 – работает сейчас
- 14 лет и 7 месяцев
Advisory Network Engineer
King and Spalding LLC
Обязанности и достижения:
Combining top level technical SME/architect/project manager/team lead/project lead/expert troubleshooter roles for the firm 24 offices worldwide; Responsible for the firm's global and local IT projects delivery and operations (applications, network, telecom, voice, video); Controlling contracts and monitoring vendor and supplier's performance against agreements, business expectations and budget; Managing international internal and outsourced third-party teams; Manage workflow and documentation for IT; Determining the IT budget and controlling budget execution for sustain and IT projects; Develop, present and implement IT procedures and policies; Develop IT infrastructure roadmap aligned with IT strategy; Leading resolution and root cause analysis for incidents and problems; Critical incident manager/SME/Excellent troubleshooter/System owner in various troubleshooting cases; Constantly analyzing business requirements, acting as a BRM, gathering and forseeing requests and designing and presenting solutions to top-management and business to fulfill customer satisfaction; Ensure compliance of the solutions and deliverables with company's IT standards and security policies; Coordinating global projects with vendors and system integrators; Managing and optimizing the firm's IT infrastructure, auditing IT processes to find additional productivity; Working as team leader, project manager and project technical expert in the following projects and initiatives: new office setup, relocation and expansion, network and telephony design/upgrade/migrations, hardware and software design/refresh, audio/visual systems, disaster recovery, backup strategy, business continuity; Preparing and leading effort on preparation of SoW, Design Basis, Functional Requirements, Engineering Specifications, Data Sheets, Run Books; Leader in Firm's Operations; Technical Leader and Mentor to several teams: End user support, Voice/Telecom, Systems Operations, Network. Current active projects for the existing 24 firm offices worldwide: Voice and video systems upgrade (CUCM/IMP, CUBEs, VGs, CER, Unity, WebEx/Telepresence, UCCX, Expressways/VCS B2B/MRA/Hybrid Connector, TMS), office closing, office architecture, design, construction and opening, office move, Cisco Viptela SD-WAN global design and migration, transferring global architecture to the cloud (Azure migration, Cisco cloud migration, WebEx Hybrid).
- Апрель 2011 – июнь 2011
- 3 месяца
Senior Systems Engineer
Juniper Networks
Обязанности и достижения:
Supporting product sales; Designing networks and controlling the implementation process; Troubleshooting and supporting customer sites; Presenting solutions based on Juniper and the equipment of other vendors; Creating specs based on the customer requirements; Communicating with JTAC, customers, partners; Training and consulting.
- Май 2010 – март 2011
- 11 месяцев
Network and Security Analyst, Manager
Hogan Lovells CIS
Обязанности и достижения:
Engineering responsibilities: Planning, implementing, supporting, documenting networking projects for the firm (over 25 offices worldwide): new office design, setup, network upgrade, network migration, VoIP rollout; Managing the cisco network (routing and switching, voice, security), senior engineering role, L3 support; Managing cisco and Aruba Wifi; Supporting Windows server infrastructure; Testing, implementing and supporting software; Presenting solutions to the IT teams, top management, end user teams; Providing 24/7 local and international support for the offices abroad (network, server infrastructure, voip, security); Manager's responsibilities: Implementing ITIL/ITSM; Leading and managing a team of assistants and the international IT support to provide customer-oriented support to the end users worldwide; Managing infrastructure projects, technology implementation projects, new hardware/software implementation projects; Controlling and constantly improving IT quality of service; Establishing strong and reliable Help Desk team service; Budgeting; Creating technical specs for the equipment; Creating, enforcing and monitoring IT corporate policies and procedures according to business needs; Creating and supporting backup, recovery and business continuity strategies; Purchasing equipment; Managing and monitoring IT corporate assets; Communicating and negotiating with vendors/providers/technical centers/developers worldwide; Communicating and reporting to business top management and IT management; Presenting IT technologies to business and adjusting them to business needs; Training and consulting.
- Июнь 2007 – май 2010
- 3 года
IT Support Engineer, IT manager, Team Leader
Hogan&Hartson LLP
Обязанности и достижения:
Engineering responsibilities: Planning, implementing, supporting, documenting networking projects for the firm (over 25 offices worldwide): new office design, setup, network upgrade, network migration, VoIP rollout; Managing the cisco network (routing and switching, voice, security), senior engineering role, L3 support; Supporting Windows server infrastructure; Testing, implementing and supporting software; Presenting solutions to the IT teams, top management, end user teams; Providing 24/7 local and international support for the offices abroad (network, server infrastructure, voip, security); Manager's responsibilities: Leading and managing a team of assistants and the international IT support to provide customer-oriented support to the end users worldwide; Managing infrastructure projects, technology implementation projects, new hardware/software implementation projects; Controlling and constantly improving IT quality of service; Establishing strong and reliable Help Desk team service; Budgeting; Creating technical specs for the equipment; Creating, enforcing and monitoring IT corporate policies and procedures according to business needs; Creating and supporting backup, recovery and business continuity strategies; Purchasing equipment; Managing and monitoring IT corporate assets; Communicating and negotiating with vendors/providers/technical centers/developers worldwide; Communicating and reporting to business top management and IT management; Presenting IT technologies to business and adjusting them to business needs; Training and consulting.
- Апрель 2005 – май 2007
- 2 года и 2 месяца
Systems Administrator, IT manager
Hogan&Hartson LLP
Обязанности и достижения:
Administering LAN; Installing, configuring, monitoring, supporting desktops, servers, Cisco routers, Cisco switches, etc; Troubleshooting the network infrastructure, providing technical support; Creating equipment specs and purchasing equipment; Communicating with the provider, vendors, suggesting new network solutions that would fit business needs, organizing and supervising new communication channels; Communicating with vendor’s technical support; Implementing new software in the company, conducting trainings; Organizing and supporting wired and wireless network for the company; Conducting IT budget for the office.
- Ноябрь 2004 – май 2007
- 2 года и 7 месяцев
Trainer
Cisco Systems Training Center
Обязанности и достижения:
Teaching authorized courses, administering Cisco equipment; Conducting presentations on the Cisco products, describing their key options, suggesting possible network infrastructures; Consulting Cisco partners and customers/resellers on the Cisco partnership program and customer support; Representing the Cisco training center on various meetings and conferences.
- Сентябрь 2003 – ноябрь 2004
- 1 год и 3 месяца
Trainer, Systems Administrator, a member of the distance learning team
Academy IT Training Center
Обязанности и достижения:
Teaching authorised courses both in Russian and in English, creating new class materials and books. Representing the company on meetings and conferences. Conducting presentations for clients; Consulting the clients about deploying and using the software products. Managing networks for the clients.
- Март 2001 – сентябрь 2003
- 2 года и 7 месяцев
Head of the Computer Training Center for School Kids and Students, Trainer-Consultant, Systems Administrator, Manager
Lanit Academy of Networking Training Center
Обязанности и достижения:
The founder and the head of the Computer Training Center for School Kids and Students (managing a team of support staff and teachers, setting goals, taking part and full control over the work of the center, advertising, searching and working with partners). Teaching authorised classes in Russian and English, developing new classes and class materials. Representing the company during the meetings. Preparing presentations and presenting the company to the clients. Working as a vendor-manager. Deploying and managing LANs, working with the providers
- Июль 1997 – март 2001
- 3 года и 9 месяцев
Trainer, Systems Administrator
All-Russia MultiSectoral Scientific-Training Center for Computer Science and Informatics
Обязанности и достижения:
Managing local network (Microsoft, Cisco), developing and teaching network administration classes in Russian and English. Representing the company on meetings. Creating and delivering presentations about the company. Developing and supporting the company's web site.

Образование

- Кандидат наук
- 2017
City Business School
Факультет: MBA
Специальность: MBA
- Кандидат наук
- 2006
Voronezh State Technical University, Voronezh
Факультет: IT
Специальность: PhD
- Кандидат наук
- 2001
MGIEM (Technical University)
Факультет: Applied math
Специальность: Mathematician-engineer, cum laude

Обо мне

Дополнительные сведения:

Certifications: MS Azure Fundamentals, MBA, Lean Six Sigma Green Belt, ITIL Foundations, CCIE RS, Cisco Certified Voice Professional (CCVP), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Professional (CCIP), Cisco Sales Expert (CSE), Certified Cisco Systems Instructor (CCSI), Certified Cisco Systems Sales Expert Instructor, JNCIA, Microsoft Office User Specialist (MOUS), Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Trainer (MCT), Certified Lotus Administrator (CLA), IBM Certified Instructor. Management Skills: LSS Green Belt ITIL/ITSM, PMBOK knowledge; CRM knowledge; Deep knowledge of Incident management, Change management, Configurations management processes; Initiating, leading and managing design and implementation IT projects; Initiating, leading and managing support projects and day-to-day operations; Managing and leading project and internal/external/outsourced teams including geographically distributed international teams and teams involving third-parties; Managing multi-skilled teams with various background; Able to communicate on various levels: technical and business teams/leaders/members; Managing vendor relationships and contracts. Technical and presentation skills: Solid knowledge of all aspects of the equipment and technologies of the following vendors: Cisco (all aspects), Juniper, Microsoft, F5, Checkpoint, Nortel, Polycom, Avaya, VMWare, Crestron, IBM, HP, Riverbed, NetApp, Aruba; Leading the network, telecom and security design, upgrade and roll-out projects; Leading software projects; Designing, implementing, supporting and documenting backup strategy, business contigency; Teaching internal and external classes, conducting presentations to technical/business audience, preparing documentation and leading projects on documenting solutions. Обучаемость