Account Manager / Менеджер по работе с клиентами

Был больше месяца назад

По договорённости

37 лет (родился 13 января 1988)

Москва

Занятость

не указано

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 5 лет и 6 месяцев

- Октябрь 2013 – июнь 2014
- 9 месяцев
Account Manager
BBDO \ Synergy Media
Обязанности и достижения:
Full conducting of number allocated clients of agency (communication with clients) Workflow. Writing media recommendations for current customers. Tracking the placements (rapid response to problems in the placement of client advertising materials. Conducting of PBA of client media activity. Active work with databases TNS RUSSIA. Active participation in the tender activity. Clients: Huawei, Metsa Tissue, Alfavit, Santa Bremor, Национальная Организация Туризма Кореи
- Декабрь 2012 – октябрь 2013
- 11 месяцев
Account Manager
TWIGA Communication Group \ Media First
Обязанности и достижения:
Full conducting of number allocated clients of agency "Media First International" (communication with clients) Workflow. Writing media recommendations for current customers. Tracking the placements (rapid response to problems in the placement of client advertising materials. Conducting of PBA of client media activity. Active work with databases TNS RUSSIA. Active participation in the tender activity.
- Август 2011 – октябрь 2012
- 1 год и 3 месяца
Junior Media Planner
Ad‘o’clock \ Aegis Media
Обязанности и достижения:
Junior Media Planner • Creating the necessary target audience based on socio-demographic criteria, and consumption of the product groups • Analysis of the ratings of the media (television, press, outdoor, radio) and other media sites for advertising • Investigation of the features of the media audience • Analysis of the media preferences of a media audience • Analysis of competitive activity • Using the software: Galileo, M’Index • Clients: World Class, Bonduelle, Fiskars, Maiskiy Chai, Ator, OTTO
- Август 2010 – август 2011
- 1 год и 1 месяц
Eastern Europe Service Desk Analyst
Avon Cosmetics
Обязанности и достижения:
• Internal EE region clients’ inbound call processing (consultation, how-to) and further escalation to appropriate IT units • Solving IT related issues on phone (AD, Lotus, Windows, Avaya etc.) • Leading technology take-over for Intranet/Sharepoint (manual creation, key specialist for technology in SD unit) • Pushing 2-nd and 3-rd line support for SLA compliance
- Декабрь 2008 – август 2010
- 1 год и 9 месяцев
Senior IT support specialist for corporate clients
Golden Telecom / Beeline Business / Vympelkom
Обязанности и достижения:
Senior IT support specialist for corporate clients • External clients’ inbound call processing and further escalation to appropriate IT units • Providing IT support for global and regional clients • On phone consultation about phones, faxes and emails functionality • Solving issues with national/international telephony, VoIP telephony (IPVPN, VPLAN, Frame-Relay, Leased-Line, X-25)