Резюме № 50812057
Обновлено 18 мая 2021
Обновлено 18 мая 2021
2nd Line Technical Support Engineer
Была больше месяца назад30 лет (родилась 14 декабря 1994)
Бишкек, готова к переезду: Москва
Занятость
полная занятость
Гражданство
не указано
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 8 лет и 3 месяца
- Декабрь 2019 – работает сейчас
- 6 лет
Senior 2nd Line Technical Support Engineer
Обязанности и достижения:
- Investigate issues that were reported from the clients. - Trying to resolve issues by creating scripts on Ruby or allocate the bug and raise the Jira ticket to the appropriate team - Investigate issues using Kibana (logtrail), Sidekiq, Jira, Sentry, and other useful investigation tools. - Writing the documentation to the case that has been resolved or adding the ways to investigate an issue - As a senior second-line engineer I was also responsible for the queue of the incoming tickets through the Zendesk then Intercom and assign tickets to the other teammates. - Jumping as a firefighter to the High Priority Issues and trying to resolve in a short time After 3 month of working in the company was promoted as Senior Second Line Engineer After 1 year was promoted as Junior Front-End Engineer- Январь 2019 – ноябрь 2019
- 11 месяцев
Customer Success Manager (CustDev)
Обязанности и достижения:
Manage a large number of incoming emails from customers all over the world and handle complaints via live chat (Intercom) and hangouts or Skype; provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers and accommodate customers request Provide accurate, valid, and complete information by using the right methods/tools of the product that the company offers. Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem to the dev team.- Январь 2016 – апрель 2017
- 1 год и 4 месяца
Team Lead (CSR)
Metropolitan Warehouse and DeliveryInternational Logistics, Customs Clearance, Freight Transport, Warehouse ServicesОбязанности и достижения:
Manage a large amount of inbound and outbound calls Handle escalating customers and resolve service problems Conducting seminars in order to improve CSR skills Training new staff and maintaining the discipline in the office Working with dispatch and drivers.
Образование
- Бакалавр
- 2017
Факультет: Finance and BankingСпециальность: Economy and management
Обо мне
Дополнительные сведения:
I'm a hardworking and self-motivated individual with a great passion to become a Front-End Engineer. I'm eager to learn and will enjoy overcoming challenges in order to grow and improve my IT skills. I love to solve problems and put all my energy into them.
Open to work and ready to relocate.
Customer Service, Customer Support, Technical Support, HTML5/CSS3/Bootstrap, Javascript ES5/ES6, Typescript/Jest, Ruby/Capybara Tests, Linux/Ubuntu/MacOS/Windows, REST API/Postman, Atlassian Jira, Sentry, Kibana/Grafana/Sidekiq, Git, SQL, PostgreSQL, React, Team management, Customer Relationship Management, Zendesk/Intercom, Saas/Less/BEM/jQuery
Иностранные языки
- Английский язык — cвободное владение
- Турецкий язык — разговорный
Водительские права
- B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
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